Terms of Service

1. Acceptance of Terms

By accessing or using Pristil (“the Platform”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. We may update these terms at any time; continued use constitutes acceptance of the changes.

2. Platform Role

Pristil is a marketplace platform that connects customers seeking cleaning services with independent cleaning professionals. We are not a cleaning service provider. All cleaning services are performed by independent contractors who are not employees of Pristil.

3. Customer Terms

• You must be at least 18 years old to use the Platform
• You agree to pay all fees associated with booked services
• Cancellations made less than 24 hours before the scheduled time may incur a fee
• You are responsible for providing accurate address and access information
• You agree to treat contractors with respect and provide a safe work environment

4. Contractor Terms

• You are an independent contractor, not an employee of Pristil
• You must pass a background check and maintain valid insurance
• You are responsible for all taxes, licenses, and permits
• You agree to provide services in a professional and timely manner
• You may set your service area and availability through the Platform
• Payment disputes will be resolved through our dispute resolution process

5. Fees & Payments

Pristil charges a platform fee (currently 20% of the booking total) to facilitate the transaction. Contractors receive the remaining 80% minus any applicable Stripe processing fees. All payments are processed through Stripe. Prices are displayed in USD.

6. Cancellation & Refunds

Customers may cancel a booking up to 24 hours before the scheduled time for a full refund minus the platform fee. Cancellations within 24 hours may result in a 50% charge. Contractors who cancel after accepting a job may be subject to account suspension. Refund requests for completed work are handled on a case-by-case basis.

7. Dispute Resolution

If you have a dispute with a contractor or customer, you agree to first attempt resolution through Pristil's support system. If the dispute cannot be resolved, you agree to binding arbitration under the rules of the American Arbitration Association. Any claims must be brought within one year.

8. Limitation of Liability

Pristil is not liable for damages arising from services provided by contractors. Our maximum liability is limited to the amount you paid for the specific booking giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

9. Prohibited Conduct

• Using the Platform for any illegal purpose
• Circumventing the Platform to pay contractors directly
• Harassing, threatening, or abusing other users
• Creating fake accounts or reviews
• Attempting to breach Platform security

10. Termination

We may suspend or terminate your account at any time for violation of these terms. You may delete your account at any time through your profile settings. Upon termination, you remain liable for any outstanding payments or obligations.

11. Contact

For questions about these terms, contact us at legal@pristil.com or write to Pristil Legal, 100 Clean Street, Suite 200, San Francisco, CA 94102.